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FAQ

How do I order custom products?

We will contact you about your order and work out all the details. Place the order and you will be contacted within 24 hours.

Do you immediately charge my card upon order placement?

No, we authorize the card, but we only charge your card when we ship a product.  In the rare occurrence that an item is out of stock, we will advise you of the shipment date and you can cancel if the date is not sufficient.

Do you ship outside Texas?

Yes, we ship to the United States over the world! :)  Because of the convoluted import regulations it is your responsibility to ensure these products make it through customs.  We are not responsible for items that are held up in customs.  However, we have not had any issues with shipping worldwide.

Is the site secured and safe?

Yes, we utilize developer based integration systems using the most sophisticated data encryption software, your credit card information is never stored.

Are these items on the web all the products you carry in your stores?

No, each of our stores is very unique and we carry a variety of local products from local craftsmen.  These are difficult to track online, so we encourage you to stop by one of the stores.  We can also make a number of unique things so call us to inquire about items. 

Can I return custom items?

Stock items - Yes. Refer to our guarantee section for stock items that we carry.  Custom items are not returnable, so please make sure artwork is clear before approval.

Where are the locations and is this a franchised chain store?

TNO is located in Houston & Austin.  TNO is committed to one of the most unique customer experiences in the retail world. It’s the place to shop for people that hate to shop.  We will never be a big-box store, but rather a collection of stores featuring incredible handmade products in the ultimate customer experience.  Live music, refreshing beverages, and the hand-crafting of items right in front of you is commonplace.  Each store is owned by TNO and not franchised.  TNO partners with dedicated investors to further the brand (please email us if you are interested - info@t-n-o.com).

Why is TNO so awesome?

Hmmm.  This is actually the 1st FAQ.  Come hang out with us and you'll know!