Texas National Outfitters believes in quality products and providing outstanding service. We can answer any of your questions and provide assistance as necessary. Please contact our customer service at (832)-428-5517 if you are not completely satisfied with your purchase.
We operate a fully secure site and never store credit card information. All transactions go through an encrypted merchant processor. All orders are to be paid in full and processed upon checkout. This also includes items that are custom or out-of-stock. We are a small business and cannot extend terms to most of artisans - we do our best to ship in an expedited manner.
'WORRY FREE' RETURN POLICY
*We'll work with you to get the best fitting boot!
Items purchased in our stores can be returned for store credit or exchange only; no refunds.
Items purchased online that are still in NEW condition (never worn) and undamaged can be returned for exchange or full refund within 30 days of the ship date. Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival. Call us before shipping, don't just ship us the product.
** Custom/special orders sales are final. As well as deposits on Custom Boots.
Before you return boots, keep in mind that all leather needs a bit of time to break in. The leather will stretch and conform to your foot over time becoming very 'customized'. Most of our boots are meant to fit pretty snug. The boot will form-fit your foot after a couple weeks (we can also tell you how to stretch them). A boot that is too loose at the begining will become 'sloppy' over time and uncomfortable. Call us if you have any questions!
SHIPPING AND TAXES
You are responsible for paying all shipping charges, insurance fees, export/import fees, taxes (including, without limitation, applicable national, state and/or local sales, VAT, and/or use taxes) on all purchased items, and all such costs are non-refundable. If you are an international customer it is your responsibility to ensure we can ship to you. TNO is not responsible if your product gets held in customs - this is a rare occurrence, but it is possible.
Delivery confirmation within 48 hours of purchase or less. Many of our products are handmade and if not in stock they will be crafted to your requirements. Delivery will be a few days if in stock & longer if out of stock. Personalized barrels usually ship out in about 3 weeks after artwork confirmation. Other custom work will be communicated individually.
If for any reason you are not happy with your non-customized product, you may return it within 30 days of initial delivery and receive a complete refund for the cost of the product where original shipping and return shipping will not be refunded.
Barrels that have been used beyond the curing process, personalized beyond our standard stock engravings, or returned later than 30 days will not be refunded.
Manufactures Limited Warranty
Barrels will be replaced under the following circumstances:
Barrel's staves or head crack from normal pressure.
Barrel will not seal after being propperly cured upon initial use. If Barrel has been allowed to dry out after initial use and will not re-seal then manufacture reserves the right to not replace the Barrel.
Barrel's Spigot leaks beyond normal conditions. Normal conditions include a slight drip after using the spigot to dispense the barrels contents as the spigot will hold a few drops after the spigot has been moved to the closed position. This type of leakage should not be interpreted as a leaky spigot as the spigot would not normally leak if it were left unused.
The actual engraving look, feel and size may vary from barrel to barrel because the barrels are made of oak which is a very grainy wood. All barrels are engraved with the same settings but some will be lighter or darker than others.
You may view examples on our site to view images of barrels that have been engraved. You will notice that the barrels can vary greatly but we have made our best efforts to ensure high quality.
TNO makes every effort to ensure the quality of your barrel but you should note they are all handmade so they may slightly differ from each other.
All other non customized products can be returned at customer's charge within 30 days if original tags are in place and if damage is the result of manufacturer defect.